email enquiries: info@rcsss.co.uk
Terms and Conditions
- Clients agree to be bound by these terms and conditions by accepting our quotations or by replying to our emails, where there are electronic links to these terms and conditions.
- Formal design documents, reports and calculations are issued by RCSSS following the agreed remit and completion of our internal design checks. Our projects are endorsed by chartered structural engineers and backed by our insurers up to £1,000,000.
- Our liability cover is subject to full payment and submission to the local authority or independent agent for building regulations certificates (for residential property) and lasts for six years. Building regulations checks to be carried out by the authorized party only.
- Our clients and agents working on their behalf are responsible for submitting accurate information on a reasonable timescale. Failure to do so may result in delays. In those cases we reserve the option to issue a partial invoice to the client with the work carried out so far.
- We do not offer practical basic general construction process guidance to non-construction professionals as part of the supplied structural analysis. Additional site visits, temporary works design or professional supervision on-site can be arranged separately. Professional, experienced contractors can approach us at any time for clarifications or advice, and it is their duty to do as soon as possible to defend their client´s interests.
- Contractors are responsible for carrying out dimensional and practical arrangement checks in existing structures in order to be able to build and price projects accurately before commencing work. Approximate dimensions valid for structural sizing, may not be accurate for construction.
- Construction drawings can be issued as part of a different remit once the primary structural engineering design phase has been approved. This helps to clarify any remaining issues and is highly recommended for complex projects or new builds.
- A third party appointed by the client may approach us to endorse his proposed alternative arrangement. Note that those requests have to be in writing, specific and accompanied by a detailed document, including a record of drawings and date of issue.
- We carry out independent checks covered by our professional liability. Endorsements are accompanied by a certificate of liability.
- New proposals or changes mid-project and associated reviews may be chargeable. Once a design has already obtained building regulations or technical authority approval certificate, we reserve the right not to accept substantial changes from the original remit as part of the same project.
- Payment provisions are agreed upon during our appointment. Enquiries from third parties will require a deposit or full payment in advance in order for us to commence work. Site visits are normally chargeable. Failure to keep the payment provisions may result on delayed or suspended support, project cancellation and eventually financial claims.
- We mobilize our resources the best we can and work in a timely manner in order to offer practical structural solutions to our clients. The submission of new plans by the client prior to our delivery date will usually require a few days for the additional information to be reviewed and incorporated into our design. The agreed deadlines may not be met in such cases.
- We reserve the right to defend our image and commercial interests. Unpaid invoices may be passed on to third parties and charged up to the rate set by the county court rules. The client will be liable for the costs of recovery.
- Project cancellations may result in a 20% charge of the total project fee plus any time already spent by us or programmed time that can not be reasonably allocated to another job. Figures will be taken from approved quotes and company timesheets. This is in accordance with published advice from citizensadvice.org.uk. ´Business will keep what´s necessary to cover the cost of services provided until cancellation´.
- Structural assessment reports and drawings are issued with additional terms and conditions in connection with ownership and distribution. All intellectual property rights remain the property of RCSSS. The client undertakes that it shall not disclose the materials to third parties unless agreed in writing. Updated June 2022.